Urgent Care

Unscheduled acute care episodes. Rapid decision making. Doctors slowed down by clerical tasks at the point of care. Urgent care scribes ensure documentation matches diagnoses for accuracy, and better health outcomes.

Feel the Impact of Patient-focused, Critical Care.

While it may seem like provider burnout is unavoidable, and accurate documentation unattainable, with a medical scribe, improvements in both areas become a reality. Active listening with eye contact and therapeutic touch is more achievable during an exam, along with addressing a patient’s concerns or informing them about key aspects of their care.

Together, a provider with a scribe has improved documentation quality, fewer errors and more time to deliver vital care. That's why clinical leaders turn to ScribeAmerica for analysis and to create a system of support. With the ability to anticipate patient needs, scribes improve the overall efficiency of your Urgent Care practice.

Benefits

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Deliver acute and episodic care more efficiently when supported by a scribe.

Reduce documentation errors at the point of care.

Boost provider satisfaction with reduced clerical burdens.

Increase provider retention and recruitment.

Meet expansion needs with flexible, customized scribe program support.

Improve quality measures and patient safety with optimized staff work-flow.

Bill for CPT codes and ICD-10 with highly trained EMR support.

Schedule referrals and manage patient histories with speed and accuracy.

Scribes assist with gathering data for returning patients including labs and radiology reports.

Confidently manage flu season and patient surges with scribes.

How it Works

While you meet the rapidly growing demand for accessible urgent care, our team designs scribe support programs to help you face the challenges across the care continuum.

We consider the unique urgent care environment and plan for the unexpected.

Ensure providers are covered every shift.
Train scribes on your EMR platform.
Update ICD-10 and CPT code programs for accurate billing.
Monitor quality improvement measures.

Urgent care requires an optimized team to provide quality care. Our scribes are ready to handle tasks in addition to EMR support to care teams and providers.

Improve patient outcomes with top-of-license strategy
Facilitate the completion of daily clerical and non-clinical tasks

Our process ensures scribes are ready for a fast-paced Urgent Care environment.

Step 1: Demanding classroom training
Step 2: Training shifts with senior level scribes
Step 3: Continuous and Regular Reassesment

The Advanced Scribe Training Program

Approximately 120 hours per scribe

Orientation

2 weeks

Medical Terminology
System Based Videos
Audio Exercises
HIPAA/PHI Compliance
Documentation for Billing and Medicolegal Liability
Professional Appearance
Case Presentations

Supervisory Period

minimum 6 days

One-to-one Personal Clinical Training
Real-time Chart Review and Corrective Feedback
Advanced Efficiency and Patient Tracking Training
Core Measures and PQRI Documentation
Clinical Performance Final Assessment

Periodic Re-assessment

Quality Assurance Program and Continuing Scribe Education
Monthly Evaluations and Performance Assessments
Monthly Provider-to-Scribe Satisfaction Reporting
Charting Review and Deficiency Log

As Urgent Care services rapidly grow in demand, so do the clerical and ancillary tasks providers face every day. Our medical scribe programs are tailored for the Urgent Care environment where patient-centered care is often a challenge. From AI Chatbot technology that delivers wait times and pertinent information to patients, to referral management services, our medical scribe solutions address the end-to-end patient experience.