Urgent Care

Unscheduled acute care episodes. Rapid decision making. Doctors slowed down by clerical tasks at the point of care. Urgent care scribes ensure documentation matches diagnoses for accuracy, and better health outcomes.

Feel the Impact of Patient-focused, Critical Care.

While it may seem like provider burnout is unavoidable, and accurate documentation unattainable, with a medical scribe, improvements in both areas become a reality. Active listening with eye contact and therapeutic touch is more achievable during an exam, along with addressing a patient’s concerns or informing them about key aspects of their care.

Together, a provider with a scribe has improved documentation quality, fewer errors and more time to deliver vital care. That's why clinical leaders turn to ScribeAmerica for analysis and to create a system of support. With the ability to anticipate patient needs, scribes improve the overall efficiency of your Urgent Care practice.

Benefits

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1

Deliver acute and episodic care more efficiently when supported by a scribe.

2

Reduce documentation errors at the point of care.

3

Boost provider satisfaction with reduced clerical burdens.

4

Increase provider retention and recruitment.

5

Meet expansion needs with flexible, customized scribe program support.

6

Improve quality measures and patient safety with optimized staff work-flow.

7

Bill for CPT codes and ICD-10 with highly trained EMR support.

8

Schedule referrals and manage patient histories with speed and accuracy.

9

Scribes assist with gathering data for returning patients including labs and radiology reports.

10

Confidently manage flu season and patient surges with scribes.

How it Works

While you meet the rapidly growing demand for accessible urgent care, our team designs scribe support programs to help you face the challenges across the care continuum.

We consider the unique urgent care environment and plan for the unexpected.

Ensure providers are covered every shift.
Train scribes on your EMR platform.
Update ICD-10 and CPT code programs for accurate billing.
Monitor quality improvement measures.

We consider the unique urgent care environment and plan for the unexpected.

Urgent care requires an optimized team to provide quality care. Our scribes are ready to handle tasks in addition to EMR support to care teams and providers.

Improve patient outcomes with top-of-license strategy
Facilitate the completion of daily clerical and non-clinical tasks

Urgent care requires an optimized team to provide quality care. Our scribes are ready to handle tasks in addition to EMR support to care teams and providers.

Our process ensures scribes are ready for a fast-paced Urgent Care environment.

Step 1: Demanding classroom training
Step 2: Training shifts with senior level scribes
Step 3: Continuous and Regular Reassesment

Our process ensures scribes are ready for a fast-paced Urgent Care environment.

The Advanced Scribe Training Program

Approximately 120 hours per scribe

1

Orientation

2 weeks

Medical Terminology
System Based Videos
Audio Exercises
HIPAA/PHI Compliance
Documentation for Billing and Medicolegal Liability
Professional Appearance
Case Presentations

2

Supervisory Period

minimum 6 days

One-to-one Personal Clinical Training
Real-time Chart Review and Corrective Feedback
Advanced Efficiency and Patient Tracking Training
Core Measures and PQRI Documentation
Clinical Performance Final Assessment

3

Periodic Re-assessment

Quality Assurance Program and Continuing Scribe Education
Monthly Evaluations and Performance Assessments
Monthly Provider-to-Scribe Satisfaction Reporting
Charting Review and Deficiency Log

As Urgent Care services rapidly grow in demand, so do the clerical and ancillary tasks providers face every day. Our medical scribe programs are tailored for the Urgent Care environment where patient-centered care is often a challenge. From AI Chatbot technology that delivers wait times and pertinent information to patients, to referral management services, our medical scribe solutions address the end-to-end patient experience.

Case Studies

Provide Quality Care with Medical Scribes.

What Are a Hospital's Costs? Utah System Is Trying to Learn

What Are a Hospital's Costs? Utah System Is Trying to Learn

Only in the world of medicine would Dr. Vivian Lee's question have seemed radical. She wanted to know: What do the goods and services provided by the hospital system where she is chief executive actually cost?

Becker Hospital Review: Are Medical Scribes Worth the Investment?

Becker Hospital Review: Are Medical Scribes Worth the Investment?

Are scribes really worth it? It's a question that has likely come up for many a hospital administrator. Now a study gauging the cost/benefit ratio of medical scribes has been completed.

Epic EHR, Going Live with and without Medical Scribes

Epic EHR, Going Live with and without Medical Scribes

Much of the talk in the EHR industry centers on the on the giant Epic EHR and their impressive portfolio. I personally spent four years documenting on Epic and can say it has some impressive components to it, however, in my opinion it was not built for the fast paced ED physician. When approaching new clients, we commonly warn C level executives about the potential productivity losses they will soon face with a un assisted rollout.

Physicians Perception of Scribe Impact on Metrics and Quality of Life

Physicians Perception of Scribe Impact on Metrics and Quality of Life

Emergency departments have been adopting scribe programs as an action plan for improving physician productivity. The click-intensive nature of Electronic Medical Record (EMR) combined with increasing requirements of what needs to be documented have impeded operational efficiencies and escalated awareness of the genuine high cost of unassisted EMR.

Can Scribes Help Improve Emergency Practice Productivity?

Can Scribes Help Improve Emergency Practice Productivity?

Scribes appear throughout ancient history as "record keepers" who copy legal texts and other documents. Three thousand years later, modern scribes follow healthcare providers to document services rendered, and have taken on additional roles such as tracking down test results and medication orders, taking patients histories and generally acting as an assistant to the provider.

Impact of Scribes on Performance Indicators in the Emergency Department

Impact of Scribes on Performance Indicators in the Emergency Department

The objective was to quantify the effect of scribes on three measures of emergency physician (EP) productivity in an adult emergency department (ED).

Bukata Abstracts in EM – OPTIMIZING PHYSICIAN TIME

Bukata Abstracts in EM – OPTIMIZING PHYSICIAN TIME

The Executive Medical Committee of a hospital I am familiar with was meeting last year and, in preparation for a Joint Commission survey, wanted to formalize who can make entries into a patient’s chart. After the usual recommendations of physician assistants (PA) and nurse practitioners (NPs) it was thought that the discussion was over until someone at the table mentioned “scribes.” Scribes?! No one at the meeting had ever heard of such a thing.

Good Governance Case Study

Good Governance Case Study

ER Scribes Bring Quality to EHR Program

Florida Hospital Abstract

Florida Hospital Abstract

Emergency Departments (ED) across the nation face the challenging task of dealing with an increase in population. This situation brings multiple problems like overcrowding and long waiting times. One solution that has been proposed is the use of a Scribe Program to help decrease the load. The goal of this study is to investigate the impact of the Scribe Program in the productivity of the Emergency Physician.

Emergency Medicine Scribes

Your focus should be on your patients - that’s why our scribes adapt to the needs of your department and work with your EMR. With our scribe program, your wait times will be reduced, allowing you to serve precision care and provide unparalleled support for your care team. With you in the trauma bay, scribes update the EMR in real time, so patients’ acute needs are the main focus, not a computer screen.

Hospitalist Scribes

Whether you need in-person scribes or virtual support, you can rely on the hospital scribe program to deliver dedicated documentation and ancillary inpatient support. With hospitalist scribes, you can now optimize EHR use and a workflow for the inpatient setting without the burden of data. Our specialized training for scribes includes reviewing relevant history, lab tests and prep charts, ensuring the providers are ready to see patients.

Outpatient Scribes

When it comes to your specific outpatient needs, customization is key. Our scribes transform your care team workflow to meet these challenges. With expanded training in over 80 specialities, our scribes allow providers to see more patients in a day while delivering personalized care. Reduce your care team's clerical burden and improve clinical outcomes with scribes across all E&M levels.

TeleScribes

Today’s healthcare landscape demands flexible solutions that adapt to your unique workflow. TeleScribes provide real-time, remote documentation support for providers in remote areas, on the go, or those in need of increased privacy for their patients. No matter where or when you provide care for your patients, TeleScribes transform your practice by delivering cutting-edge, engaged, domestic support.

Ambient AI Scribes

Speke, our ambient AI scribe, puts providers back at the bedside with a solution tailored to their unique needs. With Speke, natural conversations with patients are transformed into accurate notes through a documentation assistant built by experts in machine learning, and supported by highly skilled medical scribes. Our precise technology frees your care team to make more meaningful connections with your patients.