Urgent Care

Unscheduled acute care episodes. Rapid decision making. Doctors slowed down by clerical tasks at the point of care. Urgent care scribes ensure documentation matches diagnoses for accuracy, and better health outcomes.

Feel the Impact of Patient-focused, Critical Care.

While it may seem like provider burnout is unavoidable, and accurate documentation unattainable, with a medical scribe, improvements in both areas become a reality. Active listening with eye contact and therapeutic touch is more achievable during an exam, along with addressing a patient’s concerns or informing them about key aspects of their care.

Together, a provider with a scribe has improved documentation quality, fewer errors and more time to deliver vital care. That's why clinical leaders turn to ScribeAmerica for analysis and to create a system of support. With the ability to anticipate patient needs, scribes improve the overall efficiency of your Urgent Care practice.

Benefits

Contact Client Solutions

Deliver acute and episodic care more efficiently when supported by a scribe.

Boost provider satisfaction with reduced clerical burdens.

Reduce documentation errors at the point of care.

Increase provider retention and recruitment.

Meet expansion needs with flexible, customized scribe program support.

Bill for CPT codes and ICD-10 with highly trained EMR support.

Improve quality measures and patient safety with optimized staff work-flow.

Schedule referrals and manage patient histories with speed and accuracy.

Scribes assist with gathering data for returning patients including labs and radiology reports.

Confidently manage flu season and patient surges with scribes.

How it Works

While you meet the rapidly growing demand for accessible urgent care, our team designs scribe support programs to help you face the challenges across the care continuum.

We consider the unique urgent care environment and plan for the unexpected.

Ensure providers are covered every shift.
Train scribes on your EMR platform.
Update ICD-10 and CPT code programs for accurate billing.
Monitor quality improvement measures.

Urgent care requires an optimized team to provide quality care. Our scribes are ready to handle tasks in addition to EMR support to care teams and providers.

Improve patient outcomes with top-of-license strategy
Facilitate the completion of daily clerical and non-clinical tasks

Our process ensures scribes are ready for the non-stop ED environment.

Step 1: Demanding classroom training
Step 2: Training shifts with senior level scribes
Step 3: Continuous and Regular Reassesment

The Advanced Scribe Training Program

Approximately 120 hours per scribe

Orientation

2 weeks

Medical Terminology
System Based Videos
Audio Exercises
HIPAA/PHI Compliance
Documentation for Billing and Medicolegal Liability
Professional Appearance
Case Presentations

Supervisory Period

minimum 6 days

One-to-one Personal Clinical Training
Real-time Chart Review and Corrective Feedback
Advanced Efficiency and Patient Tracking Training
Core Measures and PQRI Documentation
Clinical Performance Final Assessment

Periodic Re-assessment

Quality Assurance Program and Continuing Scribe Education
Monthly Evaluations and Performance Assessments
Monthly Provider-to-Scribe Satisfaction Reporting
Charting Review and Deficiency Log

As Urgent Care services rapidly grow in demand, so do the clerical and ancillary tasks providers face every day. Our medical scribe programs are tailored for the Urgent Care environment where patient-centered care is often a challenge. From AI Chatbot technology that delivers wait times and pertinent information to patients, to referral management services, our medical scribe solutions address the end-to-end patient experience.

Case Studies

Provide Quality Care with Medical Scribes.

Medical Scribes as an Input in Healthcare Production: Evidence from a Randomized Experiment

Medical scribes are charting specialists who prepare patient charts in the physician’s stead, creating efficiency gains in production via specialization of labor. The scribe industry has grown rapidly in recent years, but relatively little is known about its impact on health-care production. I use data from a randomized experiment in which scribes were assigned to some, but not all, physician shifts in three emergency rooms over nine months.

What Are a Hospital's Costs? Utah System Is Trying to Learn

Only in the world of medicine would Dr. Vivian Lee's question have seemed radical. She wanted to know: What do the goods and services provided by the hospital system where she is chief executive actually cost?

Becker Hospital Review: Are Medical Scribes Worth the Investment?

Are scribes really worth it? It's a question that has likely come up for many a hospital administrator. Now a study gauging the cost/benefit ratio of medical scribes has been completed.

Epic EHR, Going Live with and without Medical Scribes

Much of the talk in the EHR industry centers on the on the giant Epic EHR and their impressive portfolio. I personally spent four years documenting on Epic and can say it has some impressive components to it, however, in my opinion it was not built for the fast paced ED physician. When approaching new clients, we commonly warn C level executives about the potential productivity losses they will soon face with a un assisted rollout.

Physicians Perception of Scribe Impact on Metrics and Quality of Life

Emergency departments have been adopting scribe programs as an action plan for improving physician productivity. The click-intensive nature of Electronic Medical Record (EMR) combined with increasing requirements of what needs to be documented have impeded operational efficiencies and escalated awareness of the genuine high cost of unassisted EMR.

Can Scribes Help Improve Emergency Practice Productivity?

Scribes appear throughout ancient history as "record keepers" who copy legal texts and other documents. Three thousand years later, modern scribes follow healthcare providers to document services rendered, and have taken on additional roles such as tracking down test results and medication orders, taking patients histories and generally acting as an assistant to the provider.

Impact of Scribes on Performance Indicators in the Emergency Department

The objective was to quantify the effect of scribes on three measures of emergency physician (EP) productivity in an adult emergency department (ED).

Bukata Abstracts in EM – OPTIMIZING PHYSICIAN TIME

The Executive Medical Committee of a hospital I am familiar with was meeting last year and, in preparation for a Joint Commission survey, wanted to formalize who can make entries into a patient’s chart. After the usual recommendations of physician assistants (PA) and nurse practitioners (NPs) it was thought that the discussion was over until someone at the table mentioned “scribes.” Scribes?! No one at the meeting had ever heard of such a thing.

Good Governance Case Study

ER Scribes Bring Quality to EHR Program

Florida Hospital Abstract

Emergency Departments (ED) across the nation face the challenging task of dealing with an increase in population. This situation brings multiple problems like overcrowding and long waiting times. One solution that has been proposed is the use of a Scribe Program to help decrease the load. The goal of this study is to investigate the impact of the Scribe Program in the productivity of the Emergency Physician.

Care Navigators

As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management

With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots

We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants

Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

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Revenue Cycle Management

Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management

Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services

There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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