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COVID-19 UPDATE

Improve Patient Experience

With today's consumer driven healthcare landscape, patients seek personalized care, short wait times, and friendly staff. Scribes effectively improve the quality of care delivery for healthier, happier patients.

How a Community Health Center Improved Patient Experience
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Dr. Hortense S.

“But with my scribe's help, patients I see have a fuller interaction. They have my attention and a better experience.”

How Scribes Helped a Hospitalist Practice Improve Provider Retention and Decrease Burnout
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Dr. Sharon R.

“The physicians ALL prefer working with scribes. The program delivered on satisfaction and multiple other fronts.”

Want to see even more on Patient Experience? Visit our Learning Center
Our Solutions
In the new era of value-based care, keeping patients engaged is directly linked to more positive health outcomes.
Medical Scribes
  • Prepare charts prior to clinical encounters
  • Free doctors to spend more time at the bedside
  • Make notes directly in the EMR for follow up calls
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Nurse Care Team Assistants
  • Reduce call bell times and expedite responses to patients
  • Engage patients while nurses work top-of-license
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Conversational AI
  • Patients are able to reach providers with a simple text message
  • Conversations are logged and measured for engagement
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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

LEARN MORE AT CARETHROUGH.COM
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM