Improve Patient Experience

With today's consumer driven healthcare landscape, patients seek personalized care, short wait times, and friendly staff. Scribes effectively improve the quality of care delivery for healthier, happier patients.

How a Community Health Center Improved Patient Experience
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Dr. Hortense S.

“But with my scribe's help, patients I see have a fuller interaction. They have my attention and a better experience.”

How Scribes Helped a Hospitalist Practice Improve Provider Retention and Decrease Burnout
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Dr. Sharon R.

“The physicians ALL prefer working with scribes. The program delivered on satisfaction and multiple other fronts.”

Our Solutions
In the new era of value-based care, keeping patients engaged is directly linked to more positive health outcomes.
Medical Scribes
  • Prepare charts prior to clinical encounters
  • Free doctors to spend more time at the bedside
  • Make notes directly in the EMR for follow up calls
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Nurse Care Team Assistants
  • Reduce call bell times and expedite responses to patients
  • Engage patients while nurses work top-of-license
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Conversational AI
  • Patients are able to reach providers with a simple text message
  • Conversations are logged and measured for engagement
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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.