Outpatient

When patients need access to care outside of the hospital setting, reducing wait times and managing volume is critical. Scribes transform care team work-flow to meet daily outpatient challenges.

The key to success in the outpatient setting comes down to customization.

Our outpatient scribe program meets the demands of individual provider preference, while never losing sight of the big picture. Optimizing work-flow and reducing care team clerical burden is especially important for outpatient providers in today's healthcare environment. That's why we have expanded training and implementation to over 100 specialties and subspecialties.
Depending on the needs of an outpatient specialty, scribes allow providers to see more patients in a day, and focus efforts on improving clinical outcomes. Across all E&M levels, scribes are able to document patient encounters with greater detail, leading to more precise reimbursements and increased revenue.
1
Increase patient access to care.
3
Decrease number of non-billable encounters.
2
Manage seasonal fluctuation in patient census without adding an additional provider.
4
Save time per patient encounter.
5
Complete clinical Information in real-time.
7
Impact RAF scores and improve billing.
6
Reduce time spent charting.
8
Impact patient care and increase satisfaction scores.
9
Compare provider satisfaction surveys post scribe implementation.
10
Assist with backlogged documentation encounters.

How it Works

To achieve measurable results, our team closely monitors progress from the first day of implementation.

Together, we improve the effectiveness of your outpatient providers.

  • Identify opportunities for improvement
  • Support the transition to a medical scribe program
  • Define KPIs and goals
  • Train scribes to meet outpatient specialty specific needs
Together, we improve the effectiveness of your outpatient providers.

Our goal is to increase effectiveness and mitigate risk with our integrated approach.

  • Work on-site with outpatient administrators
  • Review metrics including cost and quality
Our goal is to increase effectiveness and mitigate risk with our integrated approach.

Our process ensures scribes are ready for the non-stop ED environment.

  • Step 1: Demanding classroom training
  • Step 2: Training shifts with senior level scribes
  • Step 3: Continuous and Regular Reassesment
Our process ensures scribes are ready for the non-stop ED environment.

The Advanced Scribe Training Program

Approximately 120 hours per scribe

1
Orientation

2 weeks

  • Medical Terminology
  • System Based Videos
  • Audio Exercises
  • HIPAA/PHI Compliance
  • Documentation for Billing and Medicolegal Liability
  • Professional Appearance
  • Case Presentations
2
Supervisory Period

minimum 6 days

  • One-to-one Personal Clinical Training
  • Real-time Chart Review and Corrective Feedback
  • Advanced Efficiency and Patient Tracking Training
  • Core Measures and PQRI Documentation
  • Clinical Performance Final Assessment
3
Periodic Re-assessment
  • Quality Assurance Program and Continuing Scribe Education
  • Monthly Evaluations and Performance Assessments
  • Monthly Provider-to-Scribe Satisfaction Reporting
  • Charting Review and Deficiency Log

Case Studies

Provide Quality Care with Medical Scribes.

Medical Scribes in an Academic Dermatology Practice
Medical Scribes in an Academic Dermatology Practice
Electronic medical records (EMRs) have resulted in increased documentation burden, with physicians spending up to 2 hours on EMR-related tasks for every 1 patient-care hour.
The Use of Medical Scribes in Health Care Settings: A Systematic Review and Future Directions
The Use of Medical Scribes in Health Care Settings: A Systematic Review and Future Directions
Electronic health records (EHRs) hold promise to improve productivity, quality, and outcomes; however, using EHRs can be cumbersome, disruptive to workflow, and off-putting to patients and clinicians. One proposed solution to this problem is the use of medical scribes. The purpose of this systematic review is to summarize the literature investigating the effect of medical scribes on health care productivity, quality, and outcomes. Implications for future research are discussed.
A Cost-Benefit Analysis of Medical Scribes and Electronic Medical Record System in an Academic Urology Clinic
A Cost-Benefit Analysis of Medical Scribes and Electronic Medical Record System in an Academic Urology Clinic
Electronic medical records have introduced an additional level of complexity to the patient-provider encounter and medical scribes may offer a solution. We examined how a medical scribe system could support an academic urology clinic. To assess the financial feasibility of this model, we analyzed the additional costs associated with adding medical scribes and we discuss the potential benefits of this system.
5 Ways to Improve Physician Satisfaction
5 Ways to Improve Physician Satisfaction
Shifting from a physician-centered work distribution model to a shared-care model can lead to improved physician satisfaction and greater "joy in practice," according to a report recently published in the Annals of Family Medicine.
Scribes in ambulatory practice improve patient and physician satisfaction
Scribes in ambulatory practice improve patient and physician satisfaction
The increasing use of electronic medical records during the clinical encounter brings not only benefits but also barriers that may affect the doctor-patient relationship and increase the work burden of the physician. We evaluated whether the use of an electronic medical record scribe in an academic urology program would ameliorate these problems.
AAOS - Benefits of a Medical Scribe
AAOS - Benefits of a Medical Scribe
Physicians can spend more time with patients; charting accuracy is increased
ACP Internist- Scribes: A write way and a wrong way
ACP Internist- Scribes: A write way and a wrong way
Even after Sandra Kamnetz, MD, became comfortable with using an electronic health record (EHR) in her family medicine practice, she still found the data entry during the exam intrusive and time consuming. She preferred to focus on the patient.
Medical Office Manager
Medical Office Manager
BLS report indicates demand for trained, certified medical managers will grow fast
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.