Executive Leadership

at ScribeAmerica

Michael Murphy M.D.

Michael Murphy M.D.

Chief Executive Officer

Dr. Michael Murphy is co-founder and Chief Executive Officer of HealthChannels, the parent company of ScribeAmerica, CareThrough, QueueLogix, and SoundLines. Today, with over 3,300 partners and touching the lives of more than 46 million people, HealthChannels is the nation’s most frequently used strategic solutions company.

As a result of Dr. Murphy’s leadership, the HealthChannels family has received several accolades. ScribeAmerica was ranked on the INC. 500/5000 for America’s fastest-growing private companies in 2011-2018. ScribeAmerica was also the recipient of the “Good to Great” award in 2015 and honored by being ranked number two by Modern Healthcare as one of the nation’s Hottest Healthcare companies. Dr. Murphy continues to be a recognized leader and was a finalist for the prestigious Ernst & Young Award for entrepreneurship.

Prior to HealthChannels, Dr. Murphy served as an Army Ranger for the 1st Ranger Battalion in Savannah, Georgia, which allowed him to gain various leadership skills along with the ability to develop standard operating procedures. Dr. Murphy has been an innovator and a leader on multiple healthcare issues including lowering the cost of healthcare, the transition to value-based care, point of service solutions, and innovative technologies. His goals are to continue making all practice locations an environment built for exceptional patient experience and allow providers to work top-of-license.

Dr. Murphy received his Doctor of Medicine from St. George’s University and completed his residency training in Emergency Medicine at the University of Medicine and Dentistry of New Jersey in Newark. He has co-authored one textbook and is involved in three peer review articles. As an avid golfer and supporter of veterans, Dr. Murphy founded the Fore the Brave Charity Golf Tournament in 2015 to support veterans and their families.

Tony Andrulonis, M.D.

Tony Andrulonis, M.D.

Chief Operations Officer

Dr. Tony Andrulonis leads operations throughout the HealthChannels family of solutions. In this role he collaborates cross-functionally with executive, senior and local management to define key performance objectives, and develop strategies to address healthcare delivery challenges.

As an emergency medicine physician, Dr. Andrulonis has driven groundbreaking results in clinical care, and administrative efficiency over the course of his career. With expertise improving the quality of life for patients and providers, he guides health systems through the transition to value-based care.

Prior to joining HealthChannels, Dr. Andrulonis served as the President of Emergency Medicine at Envision Health, and Chief of the Department of Emergency Medicine at Baptist Health in Miami, Florida. As a Federal Emergency Management Agency (FEMA) Task Force member, Dr. Andrulonis contributed to the emergency response for 9/11 and Hurricane Katrina. He is a sought out speaker, and was recognized by the American College of Emergency Physicians (ACEP) as a “Hero of Emergency Medicine” during their 40th Anniversary celebration.

Dr. Andrulonis graduated from the University of Pittsburgh School of Medicine and completed a residency at the University of Pennsylvania. He holds an MBA from Northwestern, Kellogg School of Management and served as an Assistant Professor of Emergency Medicine at the University of Pennsylvania.

Jennifer Larsen

Jennifer Larsen

Executive Vice President of Senior Management

Jennifer Larsen joined HealthChannels in 2006 and has been key in the company’s growth from small startup to market leader to industry pioneer. She was one of the company’s first managers to implement new medical scribe programs across the U.S. At ScribeAmerica, the original HealthChannels company, Jennifer authored the guide to standardizing program procedures for managers, streamlined operational practices and created the compliance protocol to meet national Joint Commission standards for scribes. Today, as a partner and executive vice president of senior management, Jennifer is responsible for overseeing and improving programs nationwide.

Before joining HealthChannels, Jennifer graduated from the University of California at Irvine with a Bachelor’s in Biological Sciences. She was a recipient of full athletic scholarships and played Division I tennis for both University of Wyoming and University of California at Irvine.

Jennifer takes pride in assisting physicians and helping them work at peak efficiency; through scribe services she strives to continually enhance the work/life balance for clinicians across the country.

Jackie Reynolds

Jackie Reynolds

Executive Vice President of Operations

Jackie Reynolds has been a part of the HealthChannels team since 2006, when she served as a standout medical scribe at Tri-City Medical Center. After excelling at her initial position as project leader and regional manager, she took on the role of partner and vice president of business development and later executive vice president of operations. Jackie holds a B.S. in Biological Sciences from San Diego University.

In her spare time, Jackie enjoys hot yoga and spending time with her family and friends. She enjoys the beach and outdoor activities, which are available almost year-round in Orlando. She has also become an Orlando Magic fan since moving to Orlando.

Mike Welch, MBA

Mike Welch, MBA

Chief Financial Officer

Mike graduated undergrad at York College of Pennsylvania with B.S. in Accounting, received an MBA from Florida Atlantic University with Accounting Concentration and Passed CPA exam in 2009. Mr. Welch is licensed in the State of FL.

Mike started his career in Audit at Deloitte & Touche (D&T) in South Florida.  He worked on D&T’s largest public companies in the South Florida market.

Most recently, Mike spent four years with Sunera where he worked on a variety of projects, including Internal Audit Compliance, Cash to GAAP accounting conversions, audit support for clients, purchase accounting projects for newly acquired companies, valuation work with regards to intangible assets, bankruptcy support and served as main contact/preparation for financial reporting.

Gary B. Glass

Gary B. Glass

General Counsel & Head of Human Resources

Gary joined HealthChannels with more than two decades’ worth of legal, compliance and human resources experience in various arenas including government, large law firms, and privately-held and publicly traded companies. He began his legal career as a criminal prosecutor at the New York County District Attorney’s office in Manhattan. After three years as an Assistant District Attorney, he joined the private sector as an associate at Patterson Belknap Webb & Tyler and then as a partner at Winston & Strawn, a global white-shoe law firm with 1,000+ attorneys across three continents. After 11 years of outside counsel practice, Gary moved in-house in 2002 as a Senior Assistant General Counsel for Altria Group Inc., a Fortune 20 consumer product manufacturing conglomerate including Philip Morris, Kraft Foods, and Miller Beer. At Altria, based in New York City, Gary focused on litigation, corporate compliance, and human resources. He later joined UST Inc., a $12 billion S&P 500 manufacturing company based in Connecticut, as the Company’s General Counsel and Chief Compliance Officer. After UST was acquired and its HQ relocated to Va. in 2009, Gary accepted the role of General Counsel, Chief Human Resources Officer, and Chief Compliance Officer at iGPS Logistics, a privately-held asset pooling company based in Florida.  After 5+ years at iGPS, Gary joined HealthChannels (then called ScribeAmerica) in 2015 and currently serves as the Company’s General Counsel, Chief Human Resource Officer, Chief Compliance Officer and Corporate Secretary.

Gary graduated from Princeton University in 1987 and Fordham University School of Law in 1992.

 

Craig Newman

Craig Newman

Chief Strategy Officer

Craig Newman serves as the Chief Strategy Officer for HealthChannels where he works alongside current and prospective partners to translate insights into action. Craig joined the firm in 2015 and works with teams across HealthChannels to drive innovation, develop high performing strategies and productivity improvements. 

In this role, Craig helps develop strategies that improve efficiency and help care teams work at the top of their license. Using a consultative approach, Craig and the Client Solutions team work to develop tailored, individualized strategies that address the challenges facing HealthChannels’ partners. During his tenure at HealthChannels he has supported the firm through five medical scribe company acquisitions and numerous product launches.

Prior to joining HealthChannels, Craig spent over eight years at the Advisory Board Company, a national healthcare research and solutions firm. Craig worked in a consultative role to support hospitals and health systems with service line strategy and clinical technology assessment. He also worked to launch several initiatives focused on network strategy, referral management, and various use cases for leveraging real time-predictive analytics.

Craig and his wife currently reside in Fort Lauderdale, where he enjoys playing golf, cooking and traveling.  

Amanda Ford

Amanda Ford

Executive Vice President of Operations

Amanda works closely with hospital partners and staffing groups across the country to deliver customized healthcare solutions at the point of care. She has worked in the medical scribe industry since 2002, beginning her career as a scribe leader and implementer. Her work has helped shape today’s modern medical scribe industry. 

Amanda has served in business development roles strategizing with partners as well as overseeing operations teams focused on standardization and execution. She has led national teams through periods of dynamic change, including expansions and acquisitions. Amanda’s experience and expertise in the healthcare industry paired with her legal training allows her to work with our partners to deliver innovative and compliant solutions across the care continuum. 

Amanda graduated from Texas Christian University with a degree in Biology and earned a JD from Texas A & M Law School, where she graduated Magna Cum Laude. She resides in the Dallas/Fort Worth area with her husband, two sons, and two stepdaughters.  

 

Senior Leadership

at ScribeAmerica

Fabio Giraldo Montoya

Fabio Giraldo Montoya

Southeast Regional President

Fabio Giraldo Montoya holds a B.S. in Pre-Clinical Heath Sciences from the University of Central Florida and is currently enrolled in an Executive Masters in Health Service Administration (eMHSA), also at the University of Central Florida. He joined the ScribeAmerica team in August of 2009 at Florida Hospital, were he was a standout scribe. In 2010 he was promoted to Chief Scribe and then Project Leader; he helped implement several contracts in southern Georgia and then returned to Florida to become the Central Florida Regional Manager.

Fabio prides himself in maximizing the efficiency and effectiveness in his programs and ensuring that the highest of standards are followed in accordance with our Scribe Best Practices. In an effort to maximize Scribe efficiency, he is currently working on a Six Sigma Project as part of our internal QA/QC.

In his spare time Fabio enjoys saltwater fishing, attending concerts, salsa dancing and spending quality time with his daughter. He currently resides in Orlando and makes good use of the year round sunshine.

Jerry Yang

Jerry Yang

West Regional President

Jerry Yang holds a B.S. in Kinesiology and Health Promotion with a focus in Sports Medicine from California State Polytechnic University, Pomona. His childhood dream was to be a team doctor for a professional baseball team, later deciding on the business career path within healthcare.

Jerry spent 7 years in the pulmonary diagnostic device arena, serving as Research Project Assistant all the way up to a Divisional Operations Manager for a large multinational medical device company specializing in pulmonary clinical trials for large pharma. In 2013, he joined Medical Scribe Systems as a Client Service Manager, with promotion to Director of Account Management in early 2014 and Vice President of Operations by year’s end. In 2015, Jerry joined Scribe America as West Division President upon the merger of the two companies.

Jerry is passionate about operational efficiency, customer service, and employee development and leadership. He merges his extensive experience in healthcare with his high standards of service related to the scribe industry to help improve healthcare one provider at a time.

Other than healthcare and scribes, his passions include golf and family. He is based out of the ScribeAmerica office in El Segundo, CA, and resides in sunny Orange County.

Annie Poe, MPP

Annie Poe, MPP

South and Mid-Atlantic Regional President

Annie Poe received her Bachelor of Arts in Global Studies from the University of California, Santa Barbara and a Master of Public Policy from Pepperdine University. She previously worked for ScribeAmerica in 2009 as a Project Leader, implementing scribe programs in multiple Emergency Departments across the nation. She has worked in the healthcare industry for 10 years, most recently in healthcare information technology, where she used her clinical experience as a scribe to analyze and enhance the EHR system and high-level strategic business policies in one of the largest healthcare organizations in Texas.

Although her roots lie in Southern California, Annie currently resides in Austin, Texas where she enjoys eating, music festivals, and traveling.

Loren McAnally

Loren McAnally

Midwest Regional President

Loren McAnally graduated from Michigan State University in 2010 with a B.S. in Molecular Genetics. After working for a brief time in a research lab, she decided to pursue a career in clinical medicine. She joined the ScribeAmerica team as an emergency scribe at Allegiance Hospital, Michigan’s first ScribeAmerica program, where she was drawn to the fast pace and synergy of the emergency department. As a project leader, Loren has had the fortune of working in seven different specialties across the country. She enjoys working with providers for the first time, particularly in specialties that are new to ScribeAmerica. Here she is able to augment the scribe role to best facilitate the workflow of each physician, and design training material in order to tailor the scribes’ preparation. As the Midwest Regional President, Loren is building on this experience in order to assist our partners throughout the midwest region. In her spare time, Loren is an avid equestrian and enjoys attending theater and performing arts events with her husband.

Melanie Arcelay

Melanie Arcelay

Northeast Regional President

Melanie Arcelay holds a B.S. in Cellular Neurobiology from Moravian College in Bethlehem, PA. After graduating college, Melanie was medical school bound and as a result, was introduced to the medical scribe industry. It was there where she learned she had a passion for the business side of healthcare which would still allow her to make an impact by caring for our overworked healthcare providers. This passion led Melanie to her current position, as HealthChannels’ Northeast Regional President where she leads our Northeast partners to success by utilizing her 9+ years of experience in the healthcare industry.
Prior to joining HealthChannels, Melanie spent 6 years in the medical scribe industry, holding multiple roles on the operational front. Upon joining HealthChannels, Melanie joined the client solutions team as the Associate Director where she focused on healthcare strategy. This operational and business background allowed Melanie to take on the Regional President role in 2016 where she has fostered many strong partnerships.
While a native of Pennsylvania, Melanie currently lives in Brooklyn, NY and enjoys spending time with her family and friends, traveling (and trying new foods), and playing with her Pug, Pablo. 
Charlie Coe

Charlie Coe

Vice President of Client Solutions

Charlie Coe serves as the Vice President of Client Solutions for ScribeAmerica where he works closely with the CEO, and Chief Strategy Officer of HealthChannels, ScribeAmerica’s parent company. As a member of the Client Solutions team, Charlie is responsible for the development and implementation of Medical Scribe programs across the country.

With over a decade of experience focusing on large, national, physician groups, Charlie provides guidance to clients facing complex healthcare challenges. Prior to joining ScribeAmerica, Charlie led Aris Radiology as the National Director of Business Development helping groups reduce the cost of service while improving access to care for their partners through strategic staffing strategies. Charlie also spent time with TeleHealth Solutions, a national hospitalist group, focused on reducing readmission rates while offering round-the-clock access to patients. Charlie has experience in the acute and post-acute space, collaborating with health system and physician group executive leaders.

Charlie graduated from Ohio University with a degree in Finance. He currently resides in Denver, Colorado with his wife Kristi and rescue pup of eight years, Polly. In his spare time, Charlie is an avid skier, golfer, and Cleveland sports fan.

Justin R. Wilson, MBA

Justin R. Wilson, MBA

Vice President of Communications and Business Strategy

Justin R. Wilson serves as the Director of Communications and Business Strategy. Mr. Wilson oversees internal and external marketing, communications, creativity, and design while lending expertise to the development of business plans and strategies. He began with ScribeAmerica as an outside consultant contributing to recent branding and marketing efforts, including the design of a new ScribeAmerica logo and both printed and digital communication.

Mr. Wilson obtained his Master in Public Policy and Master of Business Administration from Pepperdine University. During his graduate studies, Mr. Wilson served as Director of Marketing for the Values-Centered Leadership Lab, a student run organization dedicated to exploring and encouraging ethics-based leadership principles in business. Mr. Wilson completed his undergraduate work at California Baptist University, earning his B.A. in Political Science and B.A. in History.

Currently, Mr. Wilson lives with his wife in Southern California. In his spare time, Mr. Wilson enjoys cheering on his local baseball and hockey team and exploring the outdoors.

Daniel Tehrani

Daniel Tehrani

Vice President Information Technology

Daniel Tehrani joined ScribeAmerica in 2012 as an information technology consultant, and soon became its first Director of Information Technology. Mr. Tehrani works with outside vendors and ScribeAmerica’s senior and executive leadership to implement new technologies that allow for improved communication and increased efficiency. ScribeAmerica’s national presence and focus on providing services at more than 300 individual client locations necessitate sophisticated networking and communication technology integrations. He is ultimately responsible for all aspects of information technology at ScribeAmerica.

Mr. Tehrani created ScribeAmerica’s first secure and remotely accessible internal network, implemented paperless processes across the company, and spearheaded new document indexing and data organization protocols. Additionally, he implemented new electronic reporting techniques and protocols that allow for greater accountability and communication between all levels of the organization. At ScribeAmerica, Mr. Tehrani takes his experience to the next step by researching, identifying, and proposing ways in which new technology can be a benefit. Mr. Tehrani successfully integrated corporate email, calendar, and document sharing among management, created and maintains an internal secure intranet for seamless access to up-to-date documents company-wide, and implemented standardized distribution and access to training processes. Ultimately, these technologies allow for more transparency and standardization, leading to higher client service levels.

Building his first computer at age 15, computers and technology shaped Mr. Tehrani’s development. Mr. Tehrani is known throughout ScribeAmerica for his creative approach to issues and problem-solving abilities, offering creative solutions to meet management’s needs. His continuing goal is to bring to ScribeAmerica the cutting edge technologies that allow for continued growth and increased efficiency. Mr. Tehrani developed many of these skills through the integration of his personal interest in technology, his education, and practical experience at medical offices.

Mr. Tehrani graduated from the University of Southern California with a Bachelor of Science in Business Administration, including a split concentration in Business Communication & Business Negotiation. He resides in Los Angeles.

Laura Bustamante, SPHR, SHRM-SCP

Laura Bustamante, SPHR, SHRM-SCP

Vice President of Human Resources

Mrs. Laura Bustamante holds a B.S. in Biological Sciences with minors in Chemistry and Spanish from the University of North Texas. She joined the PhysAssist Scribes team in 2007 as a Scribe, and transitioned to the management team in 2009. After working in management for a short period of time, Laura accepted an entry-level HR position and focused on streamlining the onboarding, credentialing and performance management processes for the company. Laura later moved up the ranks within the company to become the Vice President of Human Resources in 2012. When the company was acquired by HealthChannels in 2018, Laura accepted a role as the Vice President of Human Resources for HealthChannels, overseeing many aspects of the HR function.

In her spare time, Laura enjoys cooking, reading and spending time with her friend and family. Laura has three boys, Landon, Asher and Anderson, all who keep her very busy! She enjoys attending all of their sporting events and is also very involved in activities within their schools. Laura is the Sponsorship Director for her local HR chapter in Fort Worth and also involved in events throughout the community.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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