EMERGENCY DEPARTMENT

15-hour days. Full waiting rooms. Dozens of speedy patient consults. Emergency Department doctors face a slew of exhausting demands every day. Inputting documentation is among the most time consuming. And it's responsible for so much doctor burnout, studies have shown that physicians can spend up to 2 hours in documentation for every hour spent with patients.

Optimize Your ED with a Scribe Strategy.

Every Emergency Department is unique. Scribes you bring onto your team will adapt to the needs of the department. Your scribe team can be the size you want, work the shifts you need, and use your electronic medical record system. Scribes offset productivity losses stemming from the time consuming, click intensive nature of the EMR. With you in the trauma bay, scribes update the EMR in real time, so patients’ acute needs are the main focus, not a computer screen.
And for patients who treat the emergency room as a primary care facility, the improved efficiency with scribes help to right-size your care teams to reduce wait times and Left Without Being Seen (LWBS). Getting the population you serve the precision care they need and the unparalled support your care team deserves.
1
Increase Provider’s RVUs Per Hour.
3
Improve Patient Experience and Decrease in Left Without Being Seen (LWBS) Metrics.
2
Right-size Patient to Provider Staffing Ratios.
4
Experience Significant Gains in ROI with Reduced Downcodes.
5
Boost Provider Retention and Recruitment.
7
Decrease Time Spent Charting.
6
Access Clinical Information in Real-Time.
8
Enhance physician, nurse and ancillary staff feedback on every patient. This much needed data will allow you to educate your staff with performance improvements.
9
Impact Patient Care and Increase Satisfaction Scores.
10
Track Return Visits for Quality of Care Improvements.

How it Works

Our team, led by an emergency physician, conducts an analysis and provides the roadmap for a balanced ED with scribes.

ED scribes are available for around-the-clock coverage and are trained to:

  • Document Triage Notes to the Highest Level of Specificity
  • Request Provider Feedback for Chart Approval
  • Assist with Comfort Rounding
  • Work with Nursing Staff to Prepare Discharge Information
ED scribes are available for around-the-clock coverage and are trained to:

With a medical scribe embedded within the care team, you will reduce inefficient documentation and improve clinical data capture for accurate billing.

  • Capture information at the point of care.
  • Identify unique patients for specialized care.
With a medical scribe embedded within the care team, you will reduce inefficient documentation and improve clinical data capture for accurate billing.

Our process ensures scribes are ready for the non-stop ED environment.

  • Step 1: Demanding classroom training
  • Step 2: Training Shift with senior level scribes
  • Step 3: Continuous and Regular Reassesment
Our process ensures scribes are ready for the non-stop ED environment.

The Advanced Scribe Training Program

Approximately 120 hours per scribe

1
Orientation

2 weeks

  • Medical Terminology
  • System Based Videos
  • Audio Exercises
  • HIPAA/PHI Compliance
  • Documentation for Billing and Medicolegal Liability
  • Professional Appearance
  • Case Presentations
  • Final Examination
2
Supervisory Period

minimum 6 days

  • One-to-one Personal Clinical Training
  • Real-time Chart Review and Corrective Feedback
  • Advanced Efficiency and Patient Tracking Training
  • Core Measures and PQRI Documentation
  • Clinical Performance Final Assessment
3
Periodic Re-assessment
  • Quality Assurance Program and Continuing Scribe Education
  • Monthly Evaluations and Performance Assessments
  • Monthly Provider-to-Scribe Satisfaction Reporting
  • Charting Review and Deficiency Log
Our reputation and industry-leading initiatives ensure ER facilities such as yours can always rely on us to deliver medical scribes with superior training and professionalism. Due to our unique business structure and internal efficiency, we can pass the savings on to you. We recruit the most talented and eager personnel with a passion for the job, and we teach them to document the ScribeAmerica way. Once enrolled in our training, they learn skills and practices that will ensure high quality charting and efficiency. With our medical scribes, your department will reap the benefits of improved throughput, more accurate documentation capture, and proven cost savings.

Case Studies

Provide Quality Care with Medical Scribes.

Medical Scribes as an Input in Healthcare Production: Evidence from a Randomized Experiment
Medical Scribes as an Input in Healthcare Production: Evidence from a Randomized Experiment
New study finds medical scribe usage in the emergency department decreased physician overtime, patient wait times, and increased relative value units per emergency room shift. The experiment was conducted to determine the impact of medical scribes on physician productivity.
What Are a Hospital's Costs? Utah System Is Trying to Learn
What Are a Hospital's Costs? Utah System Is Trying to Learn
Only in the world of medicine would Dr. Vivian Lee's question have seemed radical. She wanted to know: What do the goods and services provided by the hospital system where she is chief executive actually cost?
Becker Hospital Review: Are Scribes Worth it
Becker Hospital Review: Are Scribes Worth it
Are scribes really worth it? It's a question that has likely come up for many a hospital administrator. Now a study gauging the cost/benefit ratio of medical scribes has been completed.
Epic EHR, Going Live with and without Medical Scribes
Epic EHR, Going Live with and without Medical Scribes
We compare two hospitals the week they went live both using the same Epic EHR system. One facility went live with and the other without medical scribes. Both of these facilities are located in the state of Indiana and are part of the same health system.
Physicians Perception of Scribe Impact on Metrics and Quality of Life
Physicians Perception of Scribe Impact on Metrics and Quality of Life
Emergency departments have been adopting scribe programs as an action plan for improving physician productivity.
Scribe Help Improve Emergency Practice Productivity
Scribe Help Improve Emergency Practice Productivity
Scribes appear throughout ancient history as "record keepers" who copy legal texts and other documents.
Impact of Scribes on Performance Indicators
Impact of Scribes on Performance Indicators
The objective was to quantify the effect of scribes on three measures of emergency physician (EP) productivity in an adult emergency department (ED).
Bukata Abstracts in EM – OPTIMIZING PHYSICIAN TIME
Bukata Abstracts in EM – OPTIMIZING PHYSICIAN TIME
The Executive Medical Committee of a hospital I am familiar with was meeting last year and, in preparation for a Joint Commission survey, wanted to formalize who can make entries into a patient’s chart. After the usual recommendations of physician assistants (PA) and nurse practitioners (NPs) it was thought that the discussion was over until someone at the table mentioned “scribes.” Scribes?! No one at the meeting had ever heard of such a thing.
Good Governance Case Study
Good Governance Case Study
ER Scribes Bring Quality to EHR Program
Florida Hospital Abstract
Florida Hospital Abstract
Emergency Departments (ED) across the nation face the challenging task of dealing with an increase in population. This situation brings multiple problems like overcrowding and long waiting times. One solution that has been proposed is the use of a Scribe Program to help decrease the load. The goal of this study is to investigate the impact of the Scribe Program in the productivity of the Emergency Physician.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.