EMERGENCY DEPARTMENT

15-hour days. Full waiting rooms. Dozens of speedy patient consults. Emergency Department doctors face a slew of exhausting demands every day. Inputting documentation is among the most time consuming. And it's responsible for so much doctor burnout, studies have shown that physicians can spend up to 2 hours in documentation for every hour spent with patients.

Optimize Your ED with a Scribe Strategy.

Every Emergency Department is unique. Scribes you bring onto your team will adapt to the needs of the department. Your scribe team can be the size you want, work the shifts you need, and use your electronic medical record system. Scribes offset productivity losses stemming from the time consuming, click intensive nature of the EMR. With you in the trauma bay, scribes update the EMR in real time, so patients’ acute needs are the main focus, not a computer screen.

And for patients who treat the emergency room as a primary care facility, the improved efficiency with scribes help to right-size your care teams to reduce wait times and Left Without Being Seen (LWBS). Getting the population you serve the precision care they need and the unparalled support your care team deserves.

Benefits

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Reduce the impact of provider burnout by taking on administrative burden.

Right-size Patient to Provider Staffing Ratios.

Improve Patient Experience and Decrease in Left Without Being Seen (LWBS) Metrics.

Achieve improved ROI – from improved PPH to decreased LOS, scribes help you achieve your department's goals

Boost Provider Retention and Recruitment.

Access Clinical Information in Real-Time.

Decrease Time Spent Charting.

Enhance physician, nurse and ancillary staff feedback on every patient. This much needed data will allow you to educate your staff with performance improvements.

Impact Patient Care and Increase Satisfaction Scores.

Track Return Visits for Quality of Care Improvements.

How it Works

Our team, led by an emergency physician, conducts an analysis and provides the roadmap for a balanced ED with scribes.

ED scribes are available for around-the-clock coverage and are trained to:

Document Triage Notes to the Highest Level of Specificity
Request Provider Feedback for Chart Approval
Assist with Comfort Rounding
Work with Nursing Staff to Prepare Discharge Information

With a medical scribe embedded within the care team, you will reduce inefficient documentation and improve clinical data capture for accurate billing.

Capture information at the point of care.
Identify unique patients for specialized care.

Our process ensures scribes are ready for the non-stop ED environment.

Step 1: Demanding classroom training
Step 2: Training Shift with senior level scribes
Step 3: Continuous and Regular Reassesment

The Advanced Scribe Training Program

Approximately 120 hours per scribe

Orientation

2 weeks

Medical Terminology
System Based Videos
Audio Exercises
HIPAA/PHI Compliance
Documentation for Billing and Medicolegal Liability
Professional Appearance
Case Presentations
Final Examination

Supervisory Period

minimum 6 days

One-to-one Personal Clinical Training
Real-time Chart Review and Corrective Feedback
Advanced Efficiency and Patient Tracking Training
Core Measures and PQRI Documentation
Clinical Performance Final Assessment

Periodic Re-assessment

Quality Assurance Program and Continuing Scribe Education
Monthly Evaluations and Performance Assessments
Monthly Provider-to-Scribe Satisfaction Reporting
Charting Review and Deficiency Log

Our reputation and industry-leading initiatives ensure ER facilities such as yours can always rely on us to deliver medical scribes with superior training and professionalism. Due to our unique business structure and internal efficiency, we can pass the savings on to you. We recruit the most talented and eager personnel with a passion for the job, and we teach them to document the ScribeAmerica way. Once enrolled in our training, they learn skills and practices that will ensure high quality charting and efficiency. With our medical scribes, your department will reap the benefits of improved throughput, more accurate documentation capture, and proven cost savings.