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Good Governance Case Study
Today’s emergency department physicians struggle to keep pace with growing patient volume in EDs across the country. Additionally, hospitals are facing the difficult but necessary transition from paper medical records to electronic records (EHRs). Once initial kinks in the process are worked out, EHRs are intended to minimize errors and maximize physician efficiency— but this is not always the case. Tri-City Medical Center in Oceanside, CA has found a solution that addresses both growing patient volume and a way to maximize the efficiency of EHRs, while benefiting both the doctor and patient.
Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.