The Vital Importance of Managing Online Reviews
Online reviews for physicians and hospitals aren’t always fair or accurate. They can also be wildly inconsistent from website to website.
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The Promise and Obstacles of Telehealth
Can telehealth enhance patient experience, reduce costs, and improve population health? In other words, is it the quintessential answer to the 21st century’s “Triple Aim” of health care delivery?
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How Business Principles Can Improve Operating Room Efficiency
If the transition to value-based care is making it harder for providers and facilities to turn a profit, there may never be a better time to understand and apply the methods that help successful businesses identify and eliminate waste and inefficiency.
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The Challenge of Creating Secure Patient Portals
Patient portals are changing the way patients think about and access health care. Along with messaging their physicians, patients can now use portals to schedule appointments, access lab results, fill prescriptions, view their health records, update their demographic information, access discharge and medication instructions, and pay their bills. In some cases, they can even video chat with their providers.
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Topics
Burnout
Innovation
Optimize Documentation
Patient Experience
Provider Efficiency
Media
Video
Case studies
Education posts
Stories
Podcasts
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story
How a Community Health Center Improved Patient Experience
case study
Why Healthcare Executives Are Increasingly Upbeat About Value-Based Care Models
case study
A Roadmap to Improved Interoperability
audio podcast
HCR Episode 8: Addressing the Provider Burnout Epidemic
case study
The Vital Importance of Digital Marketing in 2018
case study
How to Fix Some of the Most Common Billing Mistakes
case study
What Artificial Intelligence Can Bring to Health Care
story
An Outpatient Network Rewards PCPs with Scribe Program
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.