What We Do – FAQ

Need to find out more about ScribeAmerica and what we do? Here are some additional Frequently Asked Questions.

Q: What is a medical scribe?
A: A medical scribe intelligently shares the provider's burden of data gathering and EMR documentation. In doing so, the physician's individual productivity and patient throughput increase, so that goal of providing cost effective, quality medical care is achieved.
Q: What is the difference between a medical scribe and a medical transcriptionist/virtual scribe?
A: A medical scribe provides real time documentation and assists with provider flow, patient advocacy and provides a quality assurance/quality improvement process where others do not.
Q: How long does it take to become a medical scribe?
A: 120 initial hours plus continuing scribe education.
Q: What does The Joint Commission and Centers for Medicaid and Medicare Services say about medical scribes?
A: They both have official statements on scribes, we can provide both of those statements upon request.
Q: Can I still qualify under Meaningful Use if I use a medical scribe?
A: Yes, the official statement was made by CMS in 2012.
Q: How do you comply with HIPAA?
A: We comply with every hospital and practice HIPAA policy. In addition, ScribeAmerica created its own "HIPAA For Scribes" training videos and tests which are focused specifically on scribes and the access they have.
Q: With which EHRs do you work?
A: We work with all EHRs.
Q: Do medical scribes code and bill the chart?
A: No, they do not. However, they can apply frequent codes that a practice uses based on the practice dictation.
Q: Do you offer health insurance to your scribes?
A: Scribes that assist with management duties are eligible for the ScribeAmerica Health Reimbursement Arrangement and other forthcoming health, vision, and dental benefits.
Q: Why would a medical scribe consider a career with ScribeAmerica?
A: If you are intereted in becoming a medical scribe, please visit our career page and explore the opportunities we offer. In addition to the ability to contribute directly to the medical field as a medical scribe, we offer exciting advancement opportunities including the ability to travel and profit share as a Project Leader.
Q: How long has ScribeAmerica been in existence?
A: Since 2003.
Q: How many employees does ScribeAmerica have?
A: 17,000+.
Q: How many states use ScribeAmerica?
A: All 50 states.
Q: How financially strong is ScribeAmerica?
A: We were ranked on Modern Healthcare number two in 2013 and the Inc. 500/5000 eight years in a row.
Q: Is ScribeAmerica publicly or privately held?
A: Privately held.
Q: How can I contact the CEO, CMO, or COO of ScribeAmerica?
A: All correspondence will find its way via info@scribeamerica.com.
Q: Why would I choose ScribeAmerica over another medical scribe company?
A: Experience, Stability, Affordability, The Standard in Training, Recommended.
Q: What is ScribeAmerica's business rating on Dun and Bradstreet? Better Business Bureau?
A: A+
Q: How can I get a ScribeAmerica proposal and contract?
A: Please email us at info@scribeamerica.com or visit our "contact us" page to request information.
Q: Who pays for overtime?
A: ScribeAmerica.
Q: Are the medical scribes your employees?
A: Yes, we recruit, hire, train and manage your scribe workforce.
Q: Who handles payroll?
A: ScribeAmerica.
Q: Who handles compliance with state and federal labor laws?
A: ScribeAmerica.
Q: Can I reduce or increase medical scribe coverage?
A: Yes. Depending on the increase, 1-2 months notice may be required.
Q: How long does it take to complete a medical scribe program?
A: Depending on the size of the program it can vary between 1-4 months.
Q: How does the ramp-up of shift coverage work? How do you determine which shifts are covered first?
A: We begin with your busiest shifts and add based on priority and as determined by your medical director or practice administrator.
Q: How do you go about training?
A: Each medical scribe receives a minimum of 120 hours of training that includes online, classroom and clinical instruction and testing.
Q: What delays could occur during implementation?
A: Delays can occur if official hospital or administrative approval has not been provided, or if human resources and information technology have not been adequately informed or prepared. ScribeAmerica guides its clients and communicates directly with appropriate personnel prior to implementation in order to avoid any delays.
Q: Can scribes enter orders?
A: They can pend orders but cannot enter them to be executable by nursing or other healthcare staff.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.