A Day in the Life of an ED Scribe

A scribe handling EHR duties enables a healthcare setting to have shorter door-to-doctor time, better continuity of care, and more meaningful engagement with patients.

Prep Charts
Arrive to shift 10 minutes early to prep charts with vital signs, chief complaints, past histories and surgeries, risk factors, and triage notes.
Update Medical Decision Making
Clean up the HPI, ROS, PMSHx, PE, Differential diagnosis’s, and Medical Decision Making.
Status Updates
Our next patient is a complex laceration that will require the attention of my physician for at least 30 minutes. Make comfort rounds to the active 11 patients and communicate with nurses any let patients know the status of labs, medications and note their chief complaints.
Follow a scribe in action: Amy Roush, Chief Scribe at Hilo Medical Center, provides a look at a day in the life of a scribe as she completes documentation and administrative duties to support the care team.
Prepare Discharge Education for Patients
Obtain the procedural documentation for the complex laceration and prepare the discharge education for the nursing staff at the physician’s direction. By the time the laceration is complete, this patient is ready for discharge.
Stock Office Supplies Including Printer Paper
By this time I've been tracking labs, radiology, medication administration and we have 6 patients ready for disposition.
Document Conversations with Time Stamp
I present each patient to the physician to make a disposition decision. I've been tracking labs, radiology, medication administration and we have 6 of our patients ready for disposition.
Consult with Physicians for Referral
With the LiveReferral module embedded in the EMR, I check the referred physicians schedule to ensure patient is available to see the doctor in a week.
Walk-in Patient with Missing Finger
Follow the provider into the trauma bay to document a patient with an on-the-job construction site injury. Listen for vitals and document simultaneously in the EMR while care is delivered.
Continue Updating Patient Chart
Detail patient encounter while nurse preps patient for in-patient transfer.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.