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How an Innovative Nurse Scribe Program Improves Metrics and Reduces Burnout
Burnout
Sandra H.
Sandra H.
Chief Nursing Officer
Eleni G.
Eleni G.
Nurse Practitioner
Emily S.
Emily S.
Nurse Manager
Dr. Nelson R.
Dr. Nelson R.
Provider

“Our ScribeAmerica project leader understands nurse workflows, and the unique day-to-day challenges we face.”

Sandra H.
Chief Nursing Officer

The chief nursing officer of a high acuity Hospital in Florida had weathered many storms by being prepared, and proactive. When the headlines read of widespread nurse fatigue and burnout, she took action quickly to protect the compassionate men and women on her team. Preserving the health of nurses became a top priority.

As a long-time champion of workplace wellness and job satisfaction for her staff, she was keenly aware of the growing burnout epidemic. Still, with retention challenges, and a reduced job pool of qualified nurses in the area, there wasn’t an evident solution to prevent the nurses on staff from working longer over-time hours, and spending less time with their families.

While the providers in the hospital utilized ScribeAmerica medical scribes to combat electronic medical record fatigue, as well as assist with ancillary duties, a similar solution for nurses was not readily available with the hospital’s existing staff.

“I finally have time to work on projects I haven’t had time to pursue. We discussed improving the prescription delivery system over a year ago, and now we’ll have the bandwidth to do it.”

Eleni G.
Nurse Practitioner

Facing the challenge of increased nurse burnout head-on, the hospital partnered with ScribeAmerica for a data driven, innovative solution. The plan paired nurses with Nurse Scribes to augment the everyday patient care delivery challenges. Nurse Scribes provided highly-skilled support. Having received robust training to check vital signs, update charts, and answer patient call bells, the nurses on staff immediately felt the difference.

“Our Nurse Scribe helped a geriatric patient ambulate to the bathroom. It may seem like a minor task, but over the course of days, it’s saved me a lot of time.”

Emily S.
Nurse Manager

Central to the program was compiling baseline data to measure outcomes after the nurses were supported by Nurse Scribe care. While burnout was threatening to undermine work-place satisfaction and patient engagement, the numbers painted a clear picture of the value Nurse Scribes brought to the overall workflow.

With Nurse Scribes beside them during each shift, call bell response times decreased, a metric the hospital prioritized, and the rate of infection dropped as well. Nurse Scribes support led to more time for bathing patients, limiting the spread of infections. Another important metric that even seasoned nurses were surprised to note—Nurse Scribes reduced overtime hours.

When the numbers were tallied the savings from cost effective support reached meant more resources for quality care delivery.

“Adding another body to the mix of an already crowded floor didn’t seem like a good idea, but facing a nurse staffing shortage and having difficulty retaining nurses, the opportunity was clear—hiring Nurse Scribes was a game-changer.”

Dr. Nelson R.
Provider