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Emergency ScribesWith ED volumes down nationally, right-sizing your staffing should be top of mind.
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Outpatient ScribesDeliver comprehensive care with increased efficiency and access to care.
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Hospitalist ScribesReduce length of stay and improve patient satisfaction with providers unburdened by clerical tasks.
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Urgent Care ScribesReduce wait times for acute episodes while improving patient and provider satisfaction.
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TeleScribesCustom remote support to provide patient-centered care.
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Nurse ScribesAdding a qualified Nurse Scribe to the care team increases quality of work-life and reduces stress on nurses.
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Contact TracersNationwide recruitment & training, and a model built on effective engagement and healthcare knowledge.
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Avoid Provider BurnoutCombat increased documentation and clerical burdens.
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Improve Efficiency of Our ProvidersFocus on patients with time-saving solutions.
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Improve Our Patient ExperienceBuild a strong bond for healthier patients.
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Optimize Our Provider DocumentationEnsure documentation is accurate for billing.
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As your trusted thought partner, access over a decade of strategic analysis and case studies to help transform your practice. Our suite of offerings drive superior results across the care continuum.So why ScribeAmerica?
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Scribe FamilyStay connected to ScribeAmerica and learn about volunteer opportunities in your region. We have multiple channels to connect with fellow scribes across the nation who make the mission and vision of ScribeAmerica a reality.
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Right-Sizing Staffing RatiosTop-of-license strategies for today's challenges.Evolution of the ScribeThe new era of medical scribe solutions.MACRA StrategyTargeted documentation for Medicare reimbursement.
A full suite of solutions for better healthcare outcomes
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COVID-19 Update: Read our messages to employees and clients
COVID-19 UPDATE
Recently, there’s been a lot of misinformation floating around about medical scribes. It’s understandable that physicians and hospitals may be wary of the idea if they’ve never worked with scribes. A lot of ideas for the “next best thing” in medicine are touted at seemingly every turn, it’s true. However, those fears should be allayed by the facts. Here’s a look at some of the key areas of concern that have been raised recently.
Scribes boost the bottom line
As we recently detailed, using scribes can add $2500–$12,000 per patient in direct and indirect revenue to your practice or facility, depending on the specialty. That’s because improved detail of notes in the patient record result in better charge capture and fewer denials through documented defense of each claim — all of which significantly boosts revenues. In addition, physicians can see approximately 5 to 8 more patients each day when scribes are used to create the patient record during the visit. Even for a primary care physician, this can mean an extra $105,000 a year for the practice. Rather than being a line-item expense, medical scribes are actually a boost to the bottom line for hospitals.
Scribes make patient encounters more meaningful
Scribes help physicians see more patients, in part by reducing the amount each patient encounter lasts. But that’s not necessarily a bad thing, because the time that’s cut from the visit is the time the physician would have spent on taking notes, or having the patient repeat what was just said so that the physician could record the information accurately. Although it’s time spent “face-to-face” with the patient, it’s not exactly quality face time, is it? One study found that physicians spend 9 minutes less per average visit — but an average of 5 minutes more interacting with patients directly. Physicians are able to listen and respond more thoroughly, and patients go away happier with their care; it’s a win-win. Take it from an actual patient experience:
“In my one scribe-assisted visit, the doctor looked me in the eye as we talked. That helped me trust her, even though we had just met. Our face-to-face conversation sure beat visits I’ve had with my primary-care doctor. She spends most of our time together pecking away at the computer, her back facing mine.”
Patients feel comfortable with a scribe in the room
Higher levels of patient satisfaction might explain why most patients — 80%, in fact — feel comfortable with a scribe in the room. But for the 1 patient in 5 who isn’t comfortable, the solution is a simple one: communication, the very thing that scribes free physicians to do. When entering the room for the patient visit, the physician should explain who the scribe is, why he or she is there, and reassure that the scribe is certified and current with American College of Medical Scribe Specialists (ACMSS) guidelines. ACMSS training ensures that scribes understand their duties and responsibilities with respect to HIPAA and patient privacy, and you shouldn’t accept scribes without this qualification. It’s not only a reassurance for your hospital or practice, but also for the patient.
It’s a fact that scribes don’t make the medical decisions that save lives — but, equally, they can enhance the fiscal health of hospitals and practices, improve the working lives of doctors, and enhance patient satisfaction.
Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
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