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March 13, 2018
Overcoming Patient Medication Adherence Barriers

To paraphrase the World Health Organization, to make the world healthier, the primary goal shouldn’t be to create new medications, it should be to figure out how to get patients to take the meds we already have.

A staggeringly high number of Americans are non-adherent with medication. The National Council for Patient Information and Education says about half of the 2 billion prescriptions written each year in the U.S. either go unfilled or end up being taken incorrectly. Nearly a quarter (24%) of patients either don’t fill their prescriptions, or fill them but never take them. Another 29% stop taking them before their meds run out, and 22% try to cut corners by taking less medication than prescribed.

Pervasive non-adherence, says the Journal of Applied Research, is responsible for about a quarter of all nursing home admissions, about $8.5 billion a year in additional hospital costs, and about 125,000 deaths per year.

Prescription for non-adherence

Combating the problem is complex, largely because so many factors can be involved. At the most basic level, a 2008 study of how well patients understood 10 sets of prescription label instructions found that clarity ranged from 53% to 89%. But even when patients understand their prescriptions, there’s no guarantee that they’ll follow through. Another study found that by far the biggest reason people didn’t take their meds was that they simply forgot.

Others stop taking meds because they don’t like the side effects or because they’re non-symptomatic — they don’t feel any different when they take them, so why take them?

More recently, researchers are finding yet another primary cause: Drug prices and health-plan deductibles are rising, and the financial toll feels too steep for millions of people. A recent Consumer Reports survey found that 22% of those on prescription meds had seen the price of at least one medication go up in the past year. Those folks were often resorting to “desperate measures,” such as rationing meds by taking them less often, splitting their pills, taking expired medications or simply not filling their prescriptions.

But don’t just blame patients, say experts. There are also plenty of factors beyond the control of those being given the prescriptions.

It’s about value

Physicians may inadvertently contribute to non-adherence by prescribing complex drug regimens and by failing to explain both the benefits and the potential side effects to patients. Moreover, many need to do a better job of recognizing the signs of medication nonadherence.

The system itself can be an impediment. When overworked physicians are seeing a large number of patients in short intervals, they may not have enough time to adequately assess whether patients are adherent. Nor might they have time to discuss the importance of adherence or strategies patients can use to improve.

Physicians may also need to be more aware of potential financial burdens. The Consumer Reports survey found that most people didn’t know what their meds were going to cost until they got to the drug store. And 85% percent of respondents said physicians should ask patients whether they can afford their drugs, the assumption being that they may be able to steer them toward less-expensive alternatives, when necessary

It’s worth noting that the trend toward value-based reimbursements further incentivizes physicians to ensure that patients are adherent.

Better tools and better communication

Better communication and the implementation of high-tech tools, such as predictive analytics and integrated data systems, are likely the key to improved adherence. Physicians may be able to identify patients who are more likely to be non-adherent by analyzing both past behaviors and personal characteristics.

But a few non-judgmental questions can also go a long way. Patients may list their medications during a routine office visit, but that doesn’t mean they’re taking them. A combination statement/question like, “I know it must be difficult to take all your medications regularly. How often do you miss taking them?” may go a long way toward painting a more complete picture. Other possible questions to ask include “Of the medications prescribed to you, which ones are you taking?” or “Have you had to stop any of your medications for any reason?”

Such a patient-centered approach might also uncover other opportunities. For instance, if a diabetes patient expresses a preference for herbal remedies, he or she might be reassured to learn that metformin is derived from the French lilac.

The CareThrough solution

Another approach? CareThrough navigators specialize in freeing up physicians to concentrate on the clinical side of their practices, freeing them from the tedium of other tasks. Navigators are also trained to build relationships with patients and motivate them. By establishing trust, navigators can strategize with patients to help ensure, among other things, that at-risk patients successfully manage their care and always take the medication they need, when they need it.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.