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How Scribes Improved Efficiency in a Dermatology Setting
Solutions: TeleScribes
Dr. Hortense S.
Dr. Hortense S.
Family Medicine Provider
Dr. Kwame T.
Dr. Kwame T.
Medical Director, Primary Care Facility

“Our institution implemented a new Epic EMR system. I wanted to see, from a research standpoint, to what extent scribes could improve provider efficiency with the new EMR. Scribe utilization had yet to be widely studied in a dermatologist-specific setting. We sought to put a scribe program to the test, and analyze the data.”

Dr. Linda S.

A dermatology practice in a busy urban setting had recently transitioned to the Epic EMR system to streamline documentation. What was thought to be a solution to update previous EMRs, also had pitfalls. The practice had built a reputation for years of dedication to skin wellness, and as a preeminent skin cancer research institution. From cosmetic surgeries to complex melanomas, the dermatology group held a breadth of expertise, with an emphasis on work-life balance for providers.  

Administrators also knew that the interaction between patient and providers in a dermatology setting was vital for a myriad of clinical reasons including the need to look closely at the skin to scan for cancerous moles and lesions. For other specialties, where a provider could be relatively effective behind a computer, the forward-thinking leadership believed dermatologists were best suited in close proximity to the patient.

Not only was having a computer barrier not an appealing option for the decrease in patient satisfaction, but also because of the propensity for carcinomas to hide in plain sight, often taking the appearance of a mole or simple sunburn. Skin ailments left unchecked could quickly turn deadly, and at a rate faster than other cancers. In fact, with more people diagnosed with skin cancers than all other cancers combined in 2016, the risk of a misdiagnosis was not one taken lightly.

Having the full attention of the provider during the evaluation process, treatment planning, and imaging review provides a more comprehensive care delivery experience for the dermatology patients we see. With scribes, we can better support our patients and providers. 

Dr. Janice L.
Family Medicine Provider

Although the usage of EMR’s in the dermatology setting reduced reporting errors and improved documentation, the solution also increased the number of hours providers spent charting. The administrative team sought to find out if scribes improved efficiency and documentation quality before committing to a full program. Though the care teams were hesitant to add a new, non-clincal team member to the work-flow, ScribeAmerica created a pilot program that complemented each provider’s varied documentation needs.

The health system monitored the medical scribe pilot consisting of thirty-nine dermatologists in eleven practices over the course of twelve months. Twelve dermatologists received scribe support. By the end of the study, the efficiency of documentation with scribes increased as well, a patient survey showed increased satisfaction with medical scribes supporting their providers. 

 A Patient exit survey of 652 patients showed a higher level of satisfaction with medical scribes. A metric we keep our eye on. 

With data in hand, and metrics on patient satisfaction, the health system transitioned the pilot program to full scribe support for providers throughout the dermatology practices.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.