Referral Management

Transform Your Practice with Interactive Referral Management. The traditional patient referral process is broken resulting in more work for already burdened physicians and a poor experience for your customer, the patient. This inefficiency results in physicians that are frustrated, patients that don’t show up for appointments, and lost revenues for health systems seeking to keep patients satisfied and within their network. Our LiveReferral solution allows the patient to have a hassle-free experience in getting to the right provider to receive quality care.

Minimize the Number of Patients Referred Out of Network

Siloed and ineffective communication between clinical teams during the referral process impacts health systems and risk-bearing networks to the tune of millions of dollars in lost annual revenue. With LiveReferral, the interactive communication channels lead to better compliance with follow-up appointments, and ensures quality of care throughout the care continuum by keeping patients within the appropriate network of care.
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Enables care teams to communicate notes and clinical data through secure modules
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Provide faster response times and scheduling
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Allows flexibility to achieve your specific referral management goals
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Streamlines follow-up with patients for compliance

Half the Patients Referred to Specialists Never Complete the Visit

With real-time, in-app communication, care teams can view provider availability and schedule the appointment before the patient leaves the clinical setting. Studies show that patients are 60% more likely to make their referred appointment if it is scheduled in the clinical setting. LiveReferral makes point-of-care referral management hassle-free, ensuring a more pleasant experience for your patients. LiveReferral leads to proven results that improve your bottom line while leading to more satisfied patients:

  • Increases physician engagement and revenues.
  • Increases patient access to targeted in-network doctors.
  • Improves care coordination, including clinical data sharing, to improve patient outcomes.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.