Patient Champion

In the day of high patient demand, increase mandates, decreased reimbursement and physicians becoming highly paid data entry specialists.

Benefits

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Real time constant patient communication
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Improved physician, nurse and ancillary staff feedback on every patient. This much needed data will allow you to educate your staff with performance improvements.
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Improved patient satisfaction and feedback on processes
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Decrease medical legal risk by immediate callbacks for any reason deemed necessary by the provider
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Real time constant patient communication
7
Improved physician, nurse and ancillary staff feedback on every patient. This much needed data will allow you to educate your staff with performance improvements.
6
Improved patient satisfaction and feedback on processes
8
Decrease medical legal risk by immediate callbacks for any reason deemed necessary by the provider

How it Works

Each Patient Champion will work during peak hours, they will communicate with each patient and their family members;

  • Who their team members are
  • Delays in care
  • Questions that they may have
  • Assist in depart process the PC will provide our lattice solution to them where they will give real time performance improvement on the experience that just occurred
Each Patient Champion will work during peak hours, they will communicate with each patient and their family members;

Each Patient Champion will work during peak hours, they will communicate

  • Who their team members are
  • Assist in depart process the PC will provide our lattice solution to them where they will give real time performance improvement on the experience that just occurred
Each Patient Champion will work during peak hours, they will communicate

Each Patient Champion will work during peak hours

  • Questions that they may have
  • Delays in care
Each Patient Champion will work during peak hours
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.