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September 11, 2018
Is Digital Therapy the Next Big Step in the Transition from Volume to Value?
With a proven ability to influence behavior, software-based digital therapy is increasingly being seen as a bridge to value-based healthcare.

Is there any hope for what some call the “siloed, episodic, reactive nature of U.S. healthcare, whereby patients seek care only after potentially costly health complications occur, and physicians are only reimbursed for expensive in-person office visits that may not reflect the day-to-day reality of the patient experience of living with complex chronic conditions”?

It’s a pretty grim assessment. And may seem even more so when you consider the source. That’s how FDA commissioner Scott Gottlieb, MD, and FDA lieutenants Jeffrey Shuren, MD, and Bakul Patel, writing in the Journal of the American Medical Association, characterize the obstacles involved in transitioning from volume to value.

But those FDA bigwigs also see a potential bright light in the darkness: Mobile medical apps, they say, could be at least part of the answer.

Documented improvements

With a proven ability to influence behavior, software-based digital therapy is increasingly being seen as a bridge to value-based healthcare, especially when it comes to managing chronic diseases that account for seven of 10 deaths and 86% of healthcare costs in the U.S.

A recent Wall Street Journal article cites studies showing that a combination of “remote monitoring, behavior modification and personalized intervention overseen by the patients’ own doctors” has demonstrated improved outcomes in diabetesheart disease, and lung disease.

Another study found that a mobile phone-based “health coaching intervention” helped patients lose weight and lower blood pressure.

Digital interactions can also be targeted toward improving medication adherence. As Anthony Perry, MD, vice president for population health and ambulatory services at Rush University Medical Center, tells the Journal, “We know there is a mismatch between the prescriptions we write and the prescriptions that get taken by patients.”

To address the mismatch, Rush is working with a tiny sensor that patients actually swallow. The sensor, which is about the size of a grain of sand, automatically records when medications are taken (along with other data) and transmits the information to a smartphone or other device. When patients miss a dose, the system reminds them to take their meds.

Who needs pills?

In fact, maybe, eventually, patients won’t even need all those pills. Digital therapy, some suggest, has the potential to help “curb our country’s dependence on prescription drugs and find better, more effective options for treatment.”

Others go even farther. “I’m confident that 10–20 years from now, when we look back on this phase of medicine, it’s going to seem backwards and even barbaric that our solution to everything was just giving out pills,” says a partner in an investment firm that’s betting on what it calls, digital therapeutics.

The firm sees digital therapy as the inevitable “third phase” of medicine, providing therapy and cures that are much less expensive to develop and produce than the chemical and protein drugs we rely on now.

How to regulate?

The fact that the game is fairly inexpensive to break into leads to another challenge for providers. Suddenly, hundreds of thousands of mobile health apps have become available, and quite possibly more by the time you finish reading this sentence.

How do we know which ones work (and how well they work) and which ones don’t? That’s the question the FDA’s top brass mentioned above were trying to address. The agency, the authors say, needs to “create a regulatory framework … that recognizes the distinctive aspects of digital health technology, including its clinical promise, unique user interface, and compressed commercial cycles for new product introductions and modifications.”

One way to do that is with a “precertification program” under which the FDA or accredited third parties would assess developers for the “quality of their software design, testing, and other appropriate capabilities.”

Not all apps are subject to FDA regulation, however. The FDA oversees apps intended to treat, diagnose, cure, mitigate, or prevent disease or other conditions. Policies must, say the authors, empower patients and clinicians, and facilitate innovation within a framework that provides confidence in a given app’s performance and reliability.

Surpassing expectations

Digital healthcare technology can also improve value propositions by making it much easier for providers to connect and communicate with patients. Consumers currently spend two and a half hours a day on messaging apps, and that number is bound to grow. Smartphones have become an indispensable tool.

LifeLink chatbots communicate via smart phones and other mobile devices, and have been shown to both deepen patient engagement and help providers deliver outcomes that surpass expectations. With unique automated conversational interactions, chatbots make it easy to connect with patients and their family members, send appointment reminders, and address concerns, thus improve patient experiences while reducing costs.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.