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HealthChannels Radio

HealthChannels Radio

The HealthChannels Radio podcast provides insight and analysis of healthcare trends from the HealthChannels team and top industry leaders.

Most Recent Episode

Episode 7: Using Chatbots to Improve Patient Engagement in the ED

Dr. Michael Murphy talks with Greg Johnsen, CEO of LifeLink about consumer behavior, and how chatbots leverage text messaging, the common denominator between the millennial and aging patient population. The discussion includes an in depth look at how AI analyzes patient data to form predictive, customizable conversations that improve patient satisfaction, and build brand loyalty.

Previous Episodes

Episode 6: Keeping Referrals in Network - Interview with ReferWell CEO Vytas Kisielius

Dr. Michael Murphy sits down with Vytas Kisielius from ReferWell to discuss the numerous referral management challenges facing health systems today. Each year nearly 24 million Americans are instructed to schedule follow-up appointments, but simply don’t. QueueLogix and ReferWell's partnership is closing the loop by helping to get the patient to the right doctor, right away.

Episode 5: What's Happening on Capitol Hill

Dr. Michael Murphy speaks with Jeff Cohen, Executive Vice President of Public Affairs at the Federation of American Hospitals in Washington, DC about the new tax bill and how impending legislation will affect health systems and patients. With over a decade of experience working on Capitol Hill alongside lawmakers, Cohen provides a thoughtful analysis of the the latest political trends from an insider's perspective.

Episode 4: Demystifying the Coding Process - New Solutions to Modernize Coding Operations

Doug Ingram, President of QueueLogix, joins Dr. Michael Murphy, CEO of HealthChannels to discuss revenue-cycle challenges and how creating bridges from the clinical side to back-office operations can break down silos, reduce costly reimbursement penalties.

Episode 3: CareThrough – Engaging Patients in Chronic Care Management

CareThrough President Joe Schnur shares the key drivers behind successful Chronic Care Management with Dr. Michael Murphy, CEO of HealthChannels and HealthChannels Radio Host. As the population of Americans over 65 increases every day, so does the cost of treating them. Listen in for tools to design effective care delivery, and an in-depth look at CCM code 99490.

Episode 2: QueueLogix – Solutions for Today's Revenue Cycle Management Challenges

Dr. Michael Murphy, CEO of HealthChannels chats with Doug Ingram, President of QueueLogix. The two discuss revenue cycle management and how QueueLogix provides expert solutions to address coding, compliance and billing challenges through technology and services.

Read the Podcast Transcript

Episode 1: Evolution of the Medical Scribe

Dr. Michael Murphy, CEO of HealthChannels and HCR host, and Craig Newman, Chief Strategy Officer of HealthChannels, discuss changes in the healthcare industry over the past decade and how scribes have helped meet challenges faced by providers, while looking at current trends and how the evolution of the medical scribe and other HealthChannels solutions are helping our partners prepare for the next era of healthcare.


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