Melanie Arcelay

Melanie Arcelay

Northeast Regional President

Melanie Arcelay holds a B.S. in Cellular Neurobiology from Moravian College in Bethlehem, PA. After graduating college, Melanie was medical school bound and as a result, was introduced to the medical scribe industry. It was there where she learned she had a passion for the business side of healthcare which would still allow her to make an impact by caring for our overworked healthcare providers. This passion led Melanie to her current position, as HealthChannels’ Northeast Regional President where she leads our Northeast partners to success by utilizing her 9+ years of experience in the healthcare industry.
Prior to joining HealthChannels, Melanie spent 6 years in the medical scribe industry, holding multiple roles on the operational front. Upon joining HealthChannels, Melanie joined the client solutions team as the Associate Director where she focused on healthcare strategy. This operational and business background allowed Melanie to take on the Regional President role in 2016 where she has fostered many strong partnerships.
While a native of Pennsylvania, Melanie currently lives in Brooklyn, NY and enjoys spending time with her family and friends, traveling (and trying new foods), and playing with her Pug, Pablo. 
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.