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Melanie Arcelay

Melanie Arcelay

Northeast Regional President

Melanie Arcelay holds a B.S. in Cellular Neurobiology from Moravian College in Bethlehem, PA. After graduating college, Melanie was medical school bound and as a result, was introduced to the medical scribe industry. It was there where she learned she had a passion for the business side of healthcare which would still allow her to make an impact by caring for our overworked healthcare providers. This passion led Melanie to her current position, as HealthChannels’ Northeast Regional President where she leads our Northeast partners to success by utilizing her 9+ years of experience in the healthcare industry.
Prior to joining HealthChannels, Melanie spent 6 years in the medical scribe industry, holding multiple roles on the operational front. Upon joining HealthChannels, Melanie joined the client solutions team as the Associate Director where she focused on healthcare strategy. This operational and business background allowed Melanie to take on the Regional President role in 2016 where she has fostered many strong partnerships.
While a native of Pennsylvania, Melanie currently lives in Brooklyn, NY and enjoys spending time with her family and friends, traveling (and trying new foods), and playing with her Pug, Pablo. 
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.