Laura Bustamante, SPHR, SHRM-SCP

Laura Bustamante, SPHR, SHRM-SCP

Vice President of Human Resources

Mrs. Laura Bustamante holds a B.S. in Biological Sciences with minors in Chemistry and Spanish from the University of North Texas. She joined the PhysAssist Scribes team in 2007 as a Scribe, and transitioned to the management team in 2009. After working in management for a short period of time, Laura accepted an entry-level HR position and focused on streamlining the onboarding, credentialing and performance management processes for the company. Laura later moved up the ranks within the company to become the Vice President of Human Resources in 2012. When the company was acquired by HealthChannels in 2018, Laura accepted a role as the Vice President of Human Resources for HealthChannels, overseeing many aspects of the HR function.

In her spare time, Laura enjoys cooking, reading and spending time with her friend and family. Laura has three boys, Landon, Asher and Anderson, all who keep her very busy! She enjoys attending all of their sporting events and is also very involved in activities within their schools. Laura is the Sponsorship Director for her local HR chapter in Fort Worth and also involved in events throughout the community.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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