Craig Newman

Craig Newman

Chief Strategy Officer

Craig Newman serves as the Chief Strategy Officer for HealthChannels where he works alongside current and prospective partners to translate insights into action. Craig joined the firm in 2015 and works with teams across HealthChannels to drive innovation, develop high performing strategies and productivity improvements. 

In this role, Craig helps develop strategies that improve efficiency and help care teams work at the top of their license. Using a consultative approach, Craig and the Client Solutions team work to develop tailored, individualized strategies that address the challenges facing HealthChannels’ partners. During his tenure at HealthChannels he has supported the firm through five medical scribe company acquisitions and numerous product launches.

Prior to joining HealthChannels, Craig spent over eight years at the Advisory Board Company, a national healthcare research and solutions firm. Craig worked in a consultative role to support hospitals and health systems with service line strategy and clinical technology assessment. He also worked to launch several initiatives focused on network strategy, referral management, and various use cases for leveraging real time-predictive analytics.

Craig and his wife currently reside in Fort Lauderdale, where he enjoys playing golf, cooking and traveling.  

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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