COVID-19 Update: Read our messages to employees and clients

COVID-19 UPDATE
August 18, 2020
Top 3 Nursing Challenges of 2020
By Suzanne Crincoli MSN, RN, Vice President of Clinical Quality

Read the full Executive Brief: Top 3 Nursing Challenges of 2020

Now more than ever nurse executives are challenged with maintaining high quality patient care while also caring for the nurses whose job it is to deliver that care. For years, nurses have cared for the most vulnerable in our population, today the need for resources to close care gaps is critical. Although the COVID-19 pandemic has brought great challenges, the need for innovation in our healthcare system has never been greater. I joined the healthChannels team as a consultant in 2017 to specifically address the challenges faced by nurses and organizations. I’m driven by the opportunity to work alongside a group of executives that really care about how patients are cared for, along with the ability to give clinicians the time they need to achieve the value-based care goals we have long talked about.

During my years as an emergency room staff nurse, the most difficult part of my practice was ensuring I could spend the appropriate time with my patients when they needed me. There was never enough time – or enough help – to achieve that goal. As a nursing administrator, many of the staff nurses expressed the same challenges encouraging me to continue on my journey toward finding a solution. As a Ph.D.-c candidate, my research is focused on health promotion, as well as factors influencing differential organizational support for nursing practice within acute care hospitals.

Re-imagining the nursing care model has been a conversation many nurse leaders often discuss. Today, in the midst of a global pandemic, the time to change has become even more pressing. We have developed a toolkit to help our partners address the biggest challenges of 2020 – nurse turnover, overtime, and improving the quality of care our patients receive. We hope that you will continue to visit our Learning Center and encourage you to use these toolkits to assist in guiding your organization toward better efficiency and optimal patient care. We will unpack solutions to these challenges in future briefs as part of our Innovation & Excellence Series.

I welcome the opportunity to discuss potential solutions that may help your practice. You can reach me at suzanne.crincoli@carethrough.com.

Read the full Executive Brief

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

LEARN MORE AT QUEUELOGIX.COM
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM